Shipping policy

Delivery & Returns

Under the UK Consumer Contracts Regulations, you have the right to cancel your online order within 14 calendar days of receiving your goods, without giving a reason.

To exercise this right:

· You must notify us in writing (email is fine) within 14 days of receiving your item. 

· You then have another 14 days to return the item(s) to us.

· We'll refund you in full (including standard delivery costs), within 14 days of receiving the returned item(s), or receiving proof of return — whichever is earlier.

How to Return an Item
To return a product:

· Contact our customer service team to initiate a return

· Contact Information:

 +44 (0)800 820 2800

· Email: shopify@tecmojo.co.uk

· Repackage the item securely, in its original packaging.

· Include your order number and reason for return.

· Send the parcel to:
Customer Returns, B1-B3, Vulcan House, Oxford Street IndustrialEstate, Bilston WV14 7LF

Please obtain proof of postage when returning goods.

Conditions for Returns
We ask that:

· Items are returned in their original condition and with all packaging intact.

· You take reasonable care of the item while it's in your possession.

If the product value is diminished due to handling beyond what's necessary to check it, we may make a deduction from your refund.

 

Delivery time

Under normal circumstances：

· we will ship the goods within 1 working day

· It will be delivered within 3 working days

Warehouse and shipping address: B1-B3, Vulcan House, Oxford Street IndustrialEstate, Bilston WV14 7LF

Contact Information: +44 (0)800 820 2800

Email: shopify@tecmojo.co.uk

Selection of logistics companies：

· Small item＜15KG：Evri

· Large item＞15KG：DHL

· Pallet:Palletforce

 

Note

That during national holidays, inventory shortages, shipping and customs delays, extreme weather, and other scenarios that we have no control over, chances of your delivery getting delayed are high. We will appreciate your patience during those times.